You probably know that Process Instruments offers a cloud based remote access service for our CRIUS®
analyzer, but did you know that…
…nearly everything you can do in front of the analyzer you can do remotely?
…we have been working closely with our customers to bring you an even better service?
Major Improvements to Remote Access for 2018
User interface – A whole new layout and interface now mimics the analyzer better, making the data and other features much easier to find.
User control – Each user has their own customizable access rights for what they can view and change on the analyzers. This is set by the ‘parent’ user.
Speed – The service now runs around 50 times faster than its predecessor, allowing users to connect and download the current sensor values and settings in under 30 seconds (test performed on CoagSense coagulation controller with 27 different devices such as sensors!).
Reduced data costs – By making the connection between the server and analyzer more efficient, Pi has reduced the amount of data required for nearly all tasks thereby significantly reducing costs.
Customer branding – On request, Pi can brand the remote access theme to promote a customer’s brand.
Data analysis – The graphical interface has been designed to look cleaner and easier to read. The number of data points that can be downloaded or viewed on a single graph has now been increased from 5000 data points to every single data point stored on the server, allowing a user to download months’ worth of data with a single click.
Error handling – If the connection between the analyzer and server fails, the server will now display helpful messages which will explain why. To do this, the user selects the ‘Test Connection’ tab in the corner of the dashboard, which will start a full scan between the analyzer and the server. Once the scan is complete the server will display a message if there are any issues affecting the connection.
Password reset – If a password has been lost or forgotten, a user can enter their email address into the password reset function which will then email a list of instructions on how to reset it.
Data limit – Users can now limit how much data each analyzer can use per day, meaning no more unexpected data costs.
So what can Remote Access do for you?
The remote access service has always been designed to save you time and money by allowing you access to the analyzer and its data from anywhere in the world. Now remote access can assist as a tool in doing a lot more:-
- Remotely checking and changing settings for customers who may not be confident in doing so or who may not have access to the analyzer.
- Allowing Pi’s service team to temporarily remotely connect to the analyzer if customers have an issue and are unsure about how to solve it.
- Automatically sending daily/weekly reports of data logs and/or status logs to users from the server (no mobile data costs from the analyzer).
- Easily view when maintenance is required or due on analyzers, allowing users to efficiently plan which sites to visit and when.
- Know when alarms activate on the unit within seconds by enabling text and/or email alerts direct from the analyzer.
- Tune control values to optimize dosing without the need to visit the site.
- Analyze stored data to investigate incidents, explain issues or validate the process.
But what about security?
When the analyzer and remote access server communicate, Pi uses a ‘Pre-Shared Key’. This creates a secure connection between the server and analyzer. The key acts as a password and without it the analyzer will not respond. The key is randomly generated in every analyzer making it unique to each, and if required the key can be re-generated from the analyzer. The analyzer can also be connected directly to a Virtual Private Network (VPN) which blocks unwanted traffic and connections automatically and will only transfer information between the analyzer and server.
How does user access work?
Each user has their own username and password. This means that what they see and what they can do can be customized so only authorized users can make changes.
How are the analyzers and customers managed?
If a user creates a group, then they become that group’s ‘parent’. The ‘parent’ of a group creates the analyzers and users for that group. If a user is a ‘parent’ to more than one group, they will also have the ability to create users that can access multiple groups from a single user account.